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Whether you're an existing client or a new client looking to take your business to the next level, our dedicated team are on hand to help you with your enquiry.
Our team of experienced Recovery Agents excel in initiating and leading the debt recovery process. Our approach involves engaging with defaulting customers through multiple communication channels. We employ persuasive techniques and leverage our negotiation skills to secure payment commitments and easy settlements.
The first step of our approach is to understand the intent behind the default situation and understand if the borrower is keen to address the situation, willing to assume responsibility and willing to cooperate.
In case the borrower is willing to cooperate, our resolution counsellor will offer him/her suitable option to address the default. This could include extension of repayment period, settlement, and an alternative arrangement for structured repayment or loan foreclosure by selling the borrower's collaterals with his/her cooperation. The borrower needs to disclose his/her financial situation in details to justify the resolution approach.
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