Debt Recovery
Our team of experienced Recovery Agents excel in initiating and
leading the debt recovery process. Our approach involves engaging with defaulting customers through multiple communication channels. We employ persuasive techniques and leverage our negotiation skills to secure payment commitments and easy settlements.
The first step of our approach is to understand the intent behind the default
situation and understand if the borrower is keen to address the situation, willing
to assume responsibility and willing to cooperate.
In case the borrower is willing to cooperate, our resolution counsellor will offer
him/her suitable option to address the default. This could include extension of
repayment period, settlement, and an alternative arrangement for structured
repayment or loan foreclosure by selling the borrower's collaterals with
his/her cooperation. The borrower needs to disclose his/her financial situation
in details to justify the resolution approach.
Risk Assessment
We conduct thorough risk assessments of defaulting customers, analysing their financial status and repayment capacity to determine the most appropriate recovery approach.
Legal Compliance
Our agency is well-versed in the laws and regulations governing debt collection practices and guidelines issued from time to time by RBI and other Regulatory Authorities. We ensure strict adherence to all relevant guidelines to avoid any legal risks during the recovery process.
Documentation
We maintain accurate and comprehensive records of all communication and interactions with defaulting customers, providing you with transparent and well-documented recovery efforts.
Customised Solutions
Understanding that each case is unique, we offer personalized recovery solutions, taking into account the specific circumstances of defaulting customers.